Podcast: Mortgage Vault Podcast
Episode: CX, automation led efficiency & other toolkits for lenders to improve market preparedness: in conversation with Jamie Cavanaugh, COO at Amerifund Home Loans
Pub date: 2021-07-29
In this episode we are in conversation with Jamie Cavanaugh, COO at Amerifund Home Loans. Jamie talks about her early years in the mortgage industry & how she overturned professional odds during the 2007-08 meltdown to come back stronger & resilient
She also shares her insights on how mortgage lenders can better prepare themselves to face market uncertainties and margin compression. Taking this further, she elaborates on a detailed toolkit to help lenders achieve this very goal – this includes a strong focus on CX, operational efficiency, proactive business development & other measures
Given the prevalent risk of margin compression – don't miss out on this one. Listen to the complete episode here.